General booking conditions
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General booking conditions
Individual and group applications are made online via the “Visiting Delegates App,” which is accessible through a web browser. The Android app is also available for download from the Play Store.
- Each delegate must create an account in order to submit an individual or group request for support.
- Delegates can submit and follow up their requests for accommodation support via their personal account. They can submit the required documents and access their booking confirmation.
Check the user guide for an individual delegate. - The group coordinator can invite people to join the group so that they can monitor and coordinate requests from their entire delegation. See the user guide for group coordinators. See the user guide for group members.
All applications for support must be submitted online at least one month before the participant’s arrival in Geneva.
CAGI makes a booking with its hotel partners and sends a booking confirmation to the delegate, containing all the information required to ensure the stay runs successfully.
Any changes to the stay must be made via the app or communicated to delegates.cagi@etat.ge.ch at least 3 days before the scheduled arrival date. In the event of a late cancellation or a no-show at the hotel, a fee of CHF 120 per delegate will be charged.
CAGI is the only point of contact with the hotel and cannot take over a booking made previously. The choice of partner hotel depends on availability and the rates offered for the period of stay.
Please find below the list of documents required to process a request for accommodation support :
- Passport*,
- Letter of invitation and/or accreditation*,
- Travel document or proof of refugee status (if applicable)*,
- Flight itinerary,
- Visa (if applicable).
Documents marked with an * must be uploaded to your personal account when applying for support.
The visa and flight itinerary may be provided at a later stage, and no later than 7 days before arrival.
Upon confirmation of the accommodation support by CAGI, the delegate will be informed of the amount of the financial contribution to be paid. An invoice will be issued for this purpose. The delegate agrees to pay this contribution to CAGI before leaving Geneva :
- In cash (Swiss francs – CHF) or by credit/debit card at the CAGI office during opening hours (see below),
- By credit/debit card online (a secure payment link will be provided on request).
Any request for support is subject to acceptance of the terms and conditions and the privacy policy relating to the “Visiting Delegates App”.
The CAGI relies on the information provided during the request and reserves the right to take any measures deemed necessary if such information proves inaccurate. This includes cancelling the entire reservation in the event of non-compliance with the general terms and conditions or the hotel establishment’s regulations
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Founded by the Swiss Confederation and the Republic and Canton of Geneva, the International Geneva Welcome Centre is the single entry point for the support and integration of employees of International Geneva and their families, NGOs and visiting delegates.